From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
At Intact, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
We're looking for Customer Service Representative Helpline to join our growing team!
As a Customer Service Representative, Helpline, you will be responsible in supporting Brokers in using Intact's Broker Technology, and where applicable, for providing support to various departments related to broker training and broker usage initiatives.
Work Locations: London, ON, Toronto ON, Ajax ON and Calgary AB
What you'll do here:
- Maintain and develop knowledge of Intact systems & products, including any system enhancements or new product launches.
- Support the use of Intact's Broker Technology including Contact, eDocs, Broker Portal & EDI Download.
- Answer call and email inquiries in a timely manner. Adhere to service standards and maintain quality interactions.
- Based on trends and feedback from brokers, identify training needs, system issues and system response times. Provide feedback & recommendations to improve processes & procedures.
- Liaise with internal business partners on training requirements for brokers in order to improve usage, ease of doing business, and the Broker experience.
- Identify and propose solutions for various technical and/or underwriting issues associated with our systems and point of sale tools.
- Maintain reports on service & call types.
Qualifications
What you bring to the table:
You Are:
- Passionate about customer service and delivering an exceptional experience
- A problem solver who will identify needs, troubleshoot effectively, and take accountability for providing solutions
- An excellent written and verbal communicator
Your Education & Experience:
- College diploma or University Degree preferred or equivalent relevant work experience
- Insurance product knowledge,1-3 years of personal lines insurance experience preferred
- Working towards Chartered Insurance Professional (CIP) designation
- Demonstrates exceptional customer service over the phones, strong team player, positive attitude, flexible, adaptable, solutions oriented, efficient and priority management skills
- High computer literacy, including working knowledge of MS Office product suite
- Prior experience in a call centre environment an asset
Here are a few reasons why others have joined our team:
- An award-winning, inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A $350 annual wellness account that promotes an active lifestyle
Flexible Work Arrangements
In May, we will introduce our flexible hybrid approach which will give us all the best of both worlds. Time spent in office will be guided by each team's need for in-person connections. While there will be times that your manager will ask you to come to the office, and of course, we welcome you in anytime, there will be no minimum/maximum days spent requirements.
Closing Statement
We are an Equal Opportunity Employer
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
This posting closes on May 1, 2022 at 11:59PM EST.
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